Privacy Policy

Information We Collect

• Order & quotation details you submit at checkout: full name, company name, email address, phone number, delivery address, and postal code.
• Communication content when you contact us via WhatsApp, email, or our on-site contact channels.
• Preferences such as your selected language and currency, stored locally in your browser (localStorage) so they persist between visits.
• Approximate location (country-level only, via IP address) used once to suggest a sensible default currency — never stored on our servers or shared with third parties.
• Standard technical data collected automatically by our hosting infrastructure (e.g. IP address, browser type, pages visited) for security and performance monitoring.

How We Use Your Information

• To process and fulfil your order or quotation request.
• To contact you about your order status, shipping, or an enquiry you raised.
• To generate quotation documents (PDF) you request.
• To operate, secure, and improve the storefront.
• To communicate with you on social platforms (e.g. Facebook, Instagram) where you choose to engage with our official pages.

We do not sell your personal information to third parties.

How We Share Information

We share order details only where necessary to fulfil your purchase — for example, with our logistics/courier partners (e.g. GDEX, DHL, J&T) to arrange delivery. We do not share your information with advertisers or data brokers.

Data Retention

We retain order and quotation records for as long as reasonably necessary for business, accounting, and legal purposes, after which they are securely deleted or anonymised.

Your Rights & Data Deletion

You may request access to, correction of, or deletion of your personal data held by us at any time by messaging us on WhatsApp with your name and the email/phone number used on your order, and stating that you wish to delete your data. We will confirm and complete the deletion within a reasonable timeframe. You can also clear your browser's local storage at any time to remove locally-saved preferences.

Security

Our storefront is served over an encrypted connection (TLS 1.3 / SSL). We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

Contact Us

For any privacy-related questions or requests, contact us via WhatsApp or through our website.