Last updated: 18 September 2026
RAMADISPLAY (a brand of RAMA DISPLAY, SSM 202103234898, ePerolehan Ministry of Finance EP-0811F004N) ("RAMADISPLAY", "we", "us", "our") stands behind the quality of every panel we ship. This policy explains how returns work for orders placed on ramadisplay.com.
We accept returns within 30 days of delivery for panels that arrive defective or damaged in transit. This applies to orders delivered within Peninsular Malaysia, Sabah, Sarawak, Singapore, and Brunei. We do not offer change-of-mind returns or exchanges.
If your panel arrives defective or damaged in transit, contact us within 7 days of delivery with photos of the issue. We will arrange a replacement, repair, or refund for the item itself at no cost to you. The customer is responsible for arranging and paying return shipping back to our facility.
If a defective or damaged item is out of stock, or you'd prefer a different model or colour of equivalent value, we will exchange it as part of the defective-item resolution above. Return shipping for the original item remains the customer's responsibility.
Message us on WhatsApp with your order ID, the reason for return, and photos of the defect or damage. We will confirm eligibility and provide return instructions.
Approved refunds are issued to your original payment method or bank account within a reasonable timeframe after we receive and inspect the returned item.
For any return or exchange questions, contact us via WhatsApp or through our website.